SigmaData - Services

 No 
                  matter how big or small
   provider of 
                  eDMS products and services to
     over 
                  90 State Government & corporate sites

Services

The provision and delivery of our services is paramount in the successful implementation of your solution. We deliver these services in an efficient and cost effective manner that we guarantee will meet all your stakeholders' expectations.

One of the primary reasons that we have chosen Trim Context is the singular focus and effort that has been used to build a platform that is both flexible and extensible allowing implementation and the delivery of services to be predictable with successful managed outcomes.

Sigma Data Solutions offers high quality business, technical and education services to ensure the delivery of exceptional ECM solutions to its customers with the minimum of financial and technical risk - irrespective of project complexity. With our experience of successful large-scale projects we are able to provide stakeholders with the confidence that even the most challenging projects will be delivered on time and within budget. Our service area’s include:

• Professional Services

• Education

Professional Services

The implementation of an Enterprise Content Management (ECM) solution rapidly, cost effectively and to the satisfaction of all stakeholders is a major challenge for any organisation; business processes must be captured, change management considered, implementation plans developed and training programmes created that address the unique needs of both technical and business users.
Sigma Data uses a Software Solutions Delivery Methodology (SSDM) to address the many aspects that are required to deliver a successful outcome for our clients. It is based on best practices and regularly reviewed.

The key steps are:
• Initial client engagement
• Understand client requirements
• Design delivery
• Project delivery
• Project closure

Within these steps we address specific issues that relate to project management, system integration, change management, business process reviews, policy development, data conversions and security audits.

We also provide full life-cycle management with maintenance services that provide for upgrades, ongoing configuration, change management and data migration, keeping in tune with your business growth.

Education Services

Education Services are a critical component of our service delivery. In particular we view training as an integral component in the success of an our tools. Consequently, we provide training services that meet your requirements from introductory user training through expert courses on implementation, business processes and administration. We also offer tailored courses to suit your specific needs such as “executive team crash courses” and refresher courses as required.

We plan to ensure that our difference is the service we provide!